Terms of service

This document sets out the terms and conditions that apply when you use the services provided through the Royal Transfer LLC platform to access and process payment trans- actions.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Royal Transfer LLC, a company incorporated in the United States of America, with registration number C1542839, Tax Identification Number (EIN) 61-2264865, and reg- istered office at 1001 S Main St, Suite 49, Kalispell, MT 59901-1498, USA.

Royal Transfer LLC provides customer interface, account access, and service distribution. All regulated payment services, including customer account issuance, custody of client funds, AML/KYC compliance, transaction processing, clearing, and settlement, are provid- ed by Piggy Pay Inc., a Canadian Money Services Business registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), registration number C100000051.
Piggy Pay Inc.
Registered Office: 1771 Robson Street – 1315, Vancouver, BC V6G 3B7, Canada Corporate ID: BC1480666
Piggy Pay Inc. is registered as a Money Services Business in Canada and is authorized to provide foreign exchange dealing, money transfer services, issuance and redemption of payment instruments, as well as payment processing and settlement services in accor- dance with applicable laws and regulations.

When You Are Entitled to Use the “Payments” Service
The payment processing services made available through the Royal Transfer platform un- der these Terms are referred to as the “Payments”.
To use the Services, you must have and maintain an active account on the Royal Transfer platform. To access the Services, you must apply for registration, undergo identity verifica- tion and compliance checks performed by Piggy Pay Inc. as the regulated Banking and Payments-as-a-Service (BaaS) and compliance provider, and be accepted in accordance with applicable regulatory requirements.
If you are a business customer and your application is approved, your account will be acti- vated, granting you access to the Services in accordance with these Terms.
 
WHAT INFORMATION DO YOU NEED TO PROVIDE

To apply to use the Services as either a Business customer or an Individual, you must pro- vide Royal Transfer LLC with the information requested regarding your identity, business activities, and the source of your funds. This may include details about your business op- erations, whether you operate as a company, sole trader, or under any other legal struc- ture through which you use the Royal Transfer platform.

The requested information may include, but is not limited to, your website, merchant cate- gory code, average transaction amount, highest transaction amount, average monthly transaction volumes, chargeback ratio, tax information, product or service fulfillment time, the countries in which you conduct business, and any other information reasonably re- quired for compliance, risk assessment, and service provision purposes.

In addition to reviewing the information you provide, further due diligence may be required. This may involve retrieving information about you, your business, or your activities on the Royal Transfer platform from third parties. Such third parties may include service providers, identity verification services, credit reporting agencies, background check providers, and information bureaus. By agreeing to these Terms, you consent to the collec- tion and verification of such information and agree to provide any reasonable assistance necessary to obtain it.

After your account is opened, additional information may be requested, further data may be obtained, and periodic reviews of your account and activities may be conducted. If any information previously provided becomes inaccurate, incomplete, or outdated, you must promptly notify Royal Transfer LLC. In addition, if there are material changes to your busi- ness operations or activities conducted through the Royal Transfer platform, you must noti- fy us within five (5) business days of such changes.

Royal Transfer LLC, in cooperation with Piggy Pay Inc. as the regulated Banking and Payments-as-a-Service (BaaS) and compliance provider, will periodically review the infor- mation provided and any data obtained. Based on these assessments, decisions may be made regarding the activation, suspension, limitation, or termination of your account or ac- cess to specific Services.
 
When you use a specific payment method, it may also be necessary to share certain in- formation you have provided, or information obtained about you, with payment partners and service providers engaged to facilitate that payment method. This may be required for compliance, operational, risk management, and regulatory purposes.

WHAT CAN YOU (AND CAN’T YOU) USE THIS PAYMENT PROCESSING PRODUCT FOR?

The Services are intended solely for accepting and processing payments from individuals or businesses that purchase your goods or services in the ordinary course of your legiti- mate business activities. In these Terms, such purchasers are referred to as “Customers,” and each payment accepted or processed is referred to as a “Transaction.”

You must use the Services lawfully and in compliance with all applicable international, fed- eral, state, and local laws, rules, and regulations. This includes, without limitation, re- quirements imposed by payment systems, financial institutions, regulatory authorities, and other relevant third parties.

You may only use the Services for your own business purposes and in your own name. You may not permit any third party to access or use your account, nor may you use the Services to accept or process payments on behalf of any other person or entity. The Ser- vices may not be used for personal, private, or non-business purposes. You are fully re- sponsible for all activities conducted through your account, including any losses resulting from unauthorized or improper use.

In particular, you must comply with all applicable requirements relating to refunds, charge- backs, financial services, payment services, consumer protection, unfair competition, data protection, privacy, advertising, and any other laws and regulations relevant to your Trans- actions, including applicable anti-money laundering and counter-terrorist financing legisla- tion.

You may not use the Services to process any transactions that are prohibited under these Terms or by applicable law.
 
If you accept or process any prohibited transactions, violate these Terms, breach any ap- plicable law or regulation, or if your business activities expose Royal Transfer LLC or Piggy Pay Inc. to unacceptable legal, regulatory, financial, or reputational risk, we may immedi- ately suspend, restrict, or terminate your access to the Services, refuse or reverse Trans- actions, impose conditions on your use of the Services, or take any other actions deemed necessary to mitigate such risks. Such actions may also be taken where we reasonably believe that you intend or are likely to engage in any of the foregoing conduct.

You may not:

(i)    use any deep linking, web crawlers, bots, spiders, or other automatic devices, pro- grams, scripts, algorithms, or methods, or any similar or equivalent manual processes, to access, obtain, copy, monitor, or reproduce any part of the Royal Transfer platform, or to replicate or bypass its navigational structure or presentation in any way, in order to obtain or attempt to obtain any materials, documents, or information by any means not intention- ally made available through the Services;

(ii)    attempt to gain unauthorized access to any part, function, or feature of the platform, or connect to the Services, servers, systems, or networks by hacking, password mining, or any other unlawful or prohibited means;

(iii)    probe, scan, or test the vulnerability of the platform or any network connected to it, or breach any security or authentication measures;

(iv)    reverse look-up, track, or seek to track any information relating to any other users or visitors of the platform;

(v)    take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the platform or any systems or networks connected to it;

(vi)    use any device, software, or routine program to interfere with the normal operation of the Services, any transaction, or any other person’s use of the Services;
 
(vii)    forge headers, impersonate any person or entity, or otherwise manipulate identifiers in order to disguise your identity or the origin of any messages or transmissions sent through the Services;

(viii)    use the Services in any unlawful manner or for any unlawful purpose.


What types of transactions can you process?

You may not use the Services to process any “Illegitimate Transaction.” An Illegitimate Transaction includes any transaction that is inaccurate, incomplete, atypical for your busi- ness profile, unauthorized by the Customer, contrary to applicable laws or regulations, suspicious, fraudulent, or undertaken for purposes other than those connected with your legitimate business activities. This also includes any transaction that does not represent a bona fide legal commercial exchange between you and your Customers for lawful goods or services that are free of liens, claims, or encumbrances.

You may not use the Services to conduct, facilitate, or benefit from any activities designat- ed as prohibited or restricted from time to time, collectively referred to as “Restricted Busi- nesses.” Restricted Businesses include, without limitation, any activities conducted in or for the benefit of any country, organization, entity, or individual subject to international sanctions, embargoes, or restrictive measures imposed by the governments of the United States, Canada, the European Union, the United Kingdom, or the United Nations, as well as any activities determined to be prohibited under applicable law, regulatory guidance, or internal compliance policies. Further details are provided in the Acceptable Use Policy.

If you are uncertain whether a category of business or activity constitutes a Restricted Business or have questions regarding the application of these restrictions, please contact Royal Transfer LLC through the official communication channels provided on the platform.

Whenever using the Services, you must also not engage in, and must ensure that no third party engages in through your account, any of the following actions:

•    access or attempt to access non-public systems, programs, data, or services;
 
•    copy, reproduce, republish, upload, post, transmit, resell, or distribute any data, content, or any portion of the Services, documentation, or platform, except as expressly permitted by applicable laws or these Terms;

•    circumvent or attempt to circumvent any technical limitations, safeguards, or security mechanisms of the Services, or enable any functionality that is disabled or restricted;

•    reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Services, except as expressly permitted by applicable law.

•    perform or attempt to perform any actions that would interfere with the normal operation of the Services or adversely affect the use of the Services by other users; or
•    impose an unreasonable or disproportionately large load on the Services or related in- frastructure.

HOW SHOULD YOU TREAT YOUR CUSTOMERS WHEN USING THIS PRODUCT?

You are solely responsible for your relationship with your customers. This includes full re- sponsibility for the nature, quality, and legality of the products or services you offer, as well as their delivery, customer support, refunds, returns, disputes, and chargebacks, and any other aspect of your interactions with your customers. You undertake to comply with all applicable laws and regulations governing your business activities and customer relation- ships.

Royal Transfer LLC and Piggy Pay Inc. are not responsible for, and shall not be liable in any way for, your relationship with your customers or for the products or services you ad- vertise, offer, or sell. In particular, neither Royal Transfer LLC nor Piggy Pay Inc. will pro- vide customer support to your customers in connection with transaction receipts, delivery of products or services, refunds, returns, disputes, or any other matters related to your business activities.

However, it is essential that your customers clearly understand the purpose, amount, and terms of any charges submitted through the Services. Accordingly, when using the Ser- vices, you must:

accurately and transparently communicate to your customers the nature of each Transac- tion prior to its submission;
provide customers with a clear and effective method of contacting you regarding any ques- tions, complaints, or issues related to the product or service;
 
not use the Services to sell products or services in a manner that is unfair, misleading, de- ceptive, or that exposes customers to unreasonable risk, or fails to disclose material terms in advance;
inform customers that payment transactions are processed using the payment in- frastructure provided by Piggy Pay Inc.;
not issue refunds in cash;
comply with all applicable consumer protection, refund, and disclosure laws and regula- tions;
maintain a reasonable and transparent policy regarding returns, refunds, cancellations, and adjustments, and clearly explain the procedures through which customers may exer- cise such rights.

These requirements are collectively referred to as your “Seller Obligations.”

FEES, COSTS, AND LIMITS
Subscription Plans and Fees Business Subscription Tiers:
Your engagement with the Services includes three subscription plans: Business, Busi- ness+, and Premium. Each plan offers a specific set of features and service levels de- signed to meet different business requirements. The applicable fees and conditions for each plan are determined on a case-by-case basis and may be modified by Royal Transfer LLC in accordance with these Terms.

Account Rates:
Application Fee (Business Account):
A one-time, non-refundable fee charged for due diligence, compliance review, and KYC/ KYB verification in connection with the opening of a business account. This fee is payable regardless of whether the application is approved.

Priority Processing:
An optional service providing expedited review and priority handling of account-related re- quests.
 
Monthly Service Fee:
A recurring monthly fee charged for account maintenance, access to the Services, compli- ance monitoring, and operational support.

Transfer Fees:

Internal Transfers (Incoming/Outgoing):
Fees applicable to internal transfers executed within the platform.

SEPA Transfers (Outgoing):
Fees applicable to outgoing payments processed through the Single Euro Payments Area (SEPA).

SEPA Transfers (Incoming):
Fees applicable to incoming payments received through the Single Euro Payments Area (SEPA).

International Wire Transfers (Outgoing):
Fees applicable to outgoing international wire payments.

International Wire Transfers (Incoming):
Fees applicable to incoming international wire payments. Currency Exchange Fees:
Fiat Currency Exchange:
Fees applicable to the conversion of fiat currencies (for example, USD to CAD), calculated based on prevailing exchange rates and applicable service charges.

Customization and Changes:

Custom Pricing:
Depending on your selected subscription plan, you may be eligible for individually negoti- ated pricing. Any custom pricing arrangement is subject to specific terms and conditions. In the event of a breach of such terms, Royal Transfer LLC reserves the right to terminate the
 
custom pricing arrangement immediately, without any obligation to compensate for in- curred costs or losses.

Modification of Fees:
Royal Transfer LLC reserves the right to modify service fees, pricing structures, and ap- plicable limits at any time. Any changes will be communicated in advance through the plat- form or other official communication channels. Continued use of the Services following such notice constitutes acceptance of the revised fees.

Additional Terms:

Your subscription and use of the Services are subject to the detailed terms and conditions outlined in the applicable subscription agreement and service documentation. Please re- view the specific terms applicable to your selected subscription plan.
If you have any questions or require further clarification regarding fees, pricing, or sub- scription terms, please contact Royal Transfer LLC through the official customer support channels provided on the platform.

WHEN WILL YOU RECEIVE THE PAYMENTS WE PROCESS FOR YOU?

To provide the Services, Royal Transfer LLC acts as your customer interface and service provider, while Piggy Pay Inc. acts as the regulated Banking and Payments-as-a-Service (BaaS) and payment processing provider. You hereby authorize and appoint Piggy Pay Inc., and any third parties engaged by it, to act on your behalf to process, receive, hold, safeguard, and settle payment proceeds generated through the Services. This includes the authority to direct, receive, hold, and settle the proceeds of any Transaction.

Payouts

Following the successful processing of a Transaction, Piggy Pay Inc. will settle the corre- sponding funds into the relevant Business, Business+, or Premium account opened in your name. For the purposes of these Terms, such account is referred to as a “Payout Account.” You may maintain more than one Payout Account, including accounts denominated in dif- ferent currencies, subject to applicable regulatory and compliance requirements.
 
Multi-Currency Processing

You may be granted the ability to accept payments in multiple currencies and to receive settlements in a currency different from that used by the payer. These services are collec- tively referred to as “Multi-Currency Processing.”

Where Multi-Currency Processing is applied, the applicable currency exchange rate and associated fees will be determined at the time the Transaction is processed. In the event that a Transaction is subsequently reversed, refunded, or otherwise adjusted, the applica- ble exchange rate shall be the rate in effect at the time of such reversal, refund, or adjust- ment, and not the rate applied to the original Transaction.

Security Interests

You hereby grant Piggy Pay Inc. a lien and security interest in all funds relating to Transac- tions processed on your behalf, including funds credited to your accounts and any other accounts to which such funds are transferred or deposited.

This means that if you fail to pay any amounts owed to Royal Transfer LLC, Piggy Pay Inc., your Customers, or any affiliated entities, Piggy Pay Inc. shall have a superior right, ahead of any other creditors, to withhold, debit, withdraw, or otherwise apply funds held in your accounts to satisfy such obligations.

If required, you agree to execute and deliver any documents and to pay any associated fees deemed necessary to create, perfect, and maintain such security interest. Failure to comply with these requirements may result in the immediate suspension or termination of your access to the Services.

DISPUTES, RETURNS, AND REFUND CHARGES

Even duly authorized Transactions may be subject to disputes, refunds, chargebacks, or other forms of reversal initiated by Customers, card networks, banks, or payment partners. Neither Royal Transfer LLC nor Piggy Pay Inc. shall be responsible for, or liable to you for,
 
any Transaction that becomes subject to such reversal, whether due to dispute, refund, chargeback, unauthorized activity, or any other reason.

In the event of a Transaction reversal, the corresponding amount will be deducted from your account balance and refunded to the Customer. Such reversals will be reflected in your transaction history.

Transactions may be reversed, including but not limited to, in the following circumstances: the Transaction was associated with an Illegitimate Transaction or a Restricted Business; the Transaction resulted from a breach of these Terms;
a payment partner, card network, bank, or other third-party processor invalidated the Transaction or determined it violated applicable rules;
funds were credited to your account in error or without proper authorization.

In addition, Piggy Pay Inc., acting as the regulated compliance authority, may cancel a payment, suspend settlement, or freeze funds where a Transaction is identified as suspi- cious, potentially unlawful, or unjustified under applicable AML and counter-terrorist financ- ing regulations. Neither Royal Transfer LLC nor Piggy Pay Inc. shall be liable for any loss- es resulting from such actions taken in compliance with applicable laws and regulatory obligations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act of Canada and other applicable legislation.

You may have the opportunity to challenge a reversal by submitting supporting documen- tation and evidence. Additional information may be requested, and such information may be shared with relevant payment partners and service providers for assessment purposes. However, no guarantee is given that any challenge will be successful. Royal Transfer LLC, Piggy Pay Inc., or applicable third parties may reject a challenge at their discretion in ac- cordance with applicable rules and regulations.

You may not submit a new Transaction that duplicates a Transaction currently subject to dispute, reversal, or investigation.

WHAT TYPES OF PAYMENTS DO THESE TERMS COVER?
 
In addition to these Terms, specific payment methods or services may be subject to addi- tional terms and conditions (“Payment Terms”). If any Payment Terms apply to a particular payment method, you will be informed prior to using such method, and the applicable Payment Terms shall form an integral part of this Agreement upon your use of that pay- ment method.

Royal Transfer LLC and Piggy Pay Inc. reserve the right to add, remove, suspend, or mod- ify payment methods at any time. In such cases, the corresponding Payment Terms may also be added, removed, or modified, and you will be notified accordingly. Your continued use of any payment method following such notification shall constitute your acceptance of the revised Payment Terms.

Merchant-Initiated Transactions

You may be permitted to use the Services to initiate payments on behalf of a customer based on the customer’s prior authorization, even if the customer is not present at the time of the transaction. Such transactions are referred to as “Merchant-Initiated Transactions.” You may not initiate such transactions without prior express authorization.

If you submit a Merchant-Initiated Transaction, you must:

obtain explicit prior authorization from the customer for each payment, including clear con- sent regarding how the transaction amount will be calculated (for example, fixed or vari- able), and the timing and frequency of the payments;

provide the customer with a copy of the applicable subscription or service terms and obtain the customer’s agreement to them, including confirmation of the subscription, its duration, the nature of the goods or services, the applicable charges, billing frequency, and any changes following trial periods or promotional offers;

notify the customer in advance of each Merchant-Initiated Transaction and provide a transaction receipt after each such transaction, clearly indicating the transaction amount and date, including for recurring transactions or zero-amount transactions during trial or promotional periods;
 
provide customers with a simple and accessible mechanism to cancel any recurring trans- actions or subscriptions online, regardless of how the subscription was originally initiated;

maintain complete and accurate records supporting your authority to submit each Mer- chant-Initiated Transaction and make such records available to Royal Transfer LLC, Piggy Pay Inc., regulators, and auditors promptly upon request.

WHAT DATA PROTECTION OBLIGATIONS DO YOU HAVE?

You acknowledge that, in order to provide the Services, it is necessary for Royal Transfer LLC and Piggy Pay Inc. to process personal data relating to your customers (“Customer Personal Data”), as well as, where applicable, personal data relating to your employees, directors, officers, or authorized representatives.

Each party agrees to comply with all applicable data protection and privacy laws and regu- lations in connection with the performance of its obligations under these Terms.

You acknowledge that, depending on the nature and purpose of the processing, Royal Transfer LLC and Piggy Pay Inc. may act either as a data controller or a data processor in relation to Customer Personal Data.

Specifically, Piggy Pay Inc. will act as a data processor when processing Customer Per- sonal Data for the purpose of providing regulated payment, account, compliance, and transaction processing services. Piggy Pay Inc. will act as an independent data controller when processing such data for the purposes of:

complying with applicable legal, regulatory, and supervisory requirements;
monitoring, preventing, and detecting fraudulent, suspicious, or unlawful payment transac- tions;
producing aggregated and anonymized analytical data for the purpose of improving ser- vices, products, and operational processes;
any other lawful purpose, provided that such processing is conducted in accordance with applicable data protection laws.

In respect of any Customer Personal Data you provide or make available under these Terms, you represent and warrant that, acting as a data controller, you:

•    have obtained all necessary consents and provided all required notices in accordance with applicable data protection laws to permit the lawful sharing of Customer Personal Data;
•    have implemented appropriate technical and organizational security measures to protect Customer Personal Data against unauthorized access, loss, alteration, disclosure, or other personal data breaches.
•    will notify Royal Transfer LLC and Piggy Pay Inc. without undue delay after becoming aware of any personal data breach affecting Customer Personal Data, and will cooperate in good faith and provide all reasonable assistance necessary to enable compliance with applicable data protection and regulatory obligations in connection with such breach; and
•    will maintain complete, accurate, and up-to-date records demonstrating compliance with all applicable data protection and privacy laws and regulations.


YOUR SECURITY OBLIGATIONS

You must comply with the Payment Card Industry Data Security Standards (“PCI-DSS”) and, where applicable to your business, the Payment Application Data Security Standards (collectively, the “PCI Standards”). The PCI Standards include requirements to securely store, process, and transmit payment card and Transaction data, and to restrict access to such data solely to authorized personnel.

You shall promptly provide Royal Transfer LLC, Piggy Pay Inc., or any applicable payment method provider or acquiring bank, upon request, with documentation demonstrating your compliance with the PCI Standards. If you are unable to provide documentation sufficient to reasonably demonstrate such compliance, Royal Transfer LLC, Piggy Pay Inc., and any applicable payment method provider or acquiring bank may, upon reasonable prior notice, access your business premises and systems solely for the purpose of verifying compliance with the PCI Standards.
 
If you elect to store, transmit, or otherwise process “Account Data,” as defined by the PCI Standards, including payment card numbers or expiration dates, you must maintain sys- tems and procedures that are fully compliant with the PCI Standards. If you fail to comply with the PCI Standards, or if compliance cannot be reasonably verified, your access to the Services may be suspended or this Agreement may be terminated.

If you engage any third-party service provider to store, process, or transmit Account Data, you must ensure that such provider maintains valid PCI certifications and complies with all applicable PCI Standards prior to sharing any such data, and you must notify Royal Trans- fer LLC of your intention to engage such third-party service provider.

Our Security Obligations

To the extent applicable to the Services, Royal Transfer LLC and Piggy Pay Inc. will main- tain security measures consistent with the PCI Standards, including PCI-DSS. Compliance with applicable PCI Standards will be assessed periodically by an independent qualified security assessor, as required of regulated payment service providers.

WHAT OTHER LEGAL BITS AND PIECES DO YOU NEED TO KNOW?

When will you be liable for third-party claims against us?

In addition to your other obligations under these Terms, you are fully responsible for the acts and omissions of your employees, contractors, agents, and representatives, to the extent such persons act within the scope of their engagement by you.

You agree to indemnify, defend, and hold harmless Royal Transfer LLC, Piggy Pay Inc., their respective affiliates, directors, officers, employees, agents, and service providers from and against any and all liabilities, losses, damages, claims, costs, expenses, fines, penalties, and legal fees (including reasonable attorneys’ fees and professional costs), arising out of or in connection with:

your breach of these Terms;
any chargebacks, fees, fines, disputes, refunds, reversals, or other liabilities incurred in connection with your use of the Services;
your failure to comply with the requirements of any payment partner, acquiring bank, card network, or applicable law or regulation;
any negligent, reckless, or wilful misconduct by you or your employees, contractors, or agents;
any unlawful content published, transmitted, or otherwise made available by you through the Services, or any claim that such content infringes intellectual property, privacy, or other proprietary rights;
any contractual or other disputes arising between you and your Customers.

If you use the Services as a sole trader or individual entrepreneur, you acknowledge and agree that you shall be personally responsible and liable for all obligations under these Terms, including any amounts owed, and that you may incur personal financial liability in connection with your use of the Services.

What representations and warranties are (and are not) being provided? By accepting these Terms, you represent and warrant that:
you are duly organized, validly existing, and in good standing under the laws of your juris- diction, are eligible to register for and use the Services, and possess full legal authority to enter into and perform your obligations under this Agreement;

all information provided by you in connection with your business, products, services, and activities is true, accurate, complete, and not misleading;

•    each charge submitted by you represents a legitimate Transaction for permitted goods or services, and all related information accurately and fairly describes such Transaction;
•    you will properly fulfil all of your obligations to your Customers and will promptly and fair- ly resolve any disputes, complaints, refunds, and chargebacks;
•    you will comply with all applicable international, federal, state, and local laws, regula- tions, and regulatory requirements governing your business and your use of the Ser- vices;
•    your employees, contractors, agents, and representatives will act in full compliance with these Terms and all applicable laws;
•    you will not use the Services for personal, family, or household purposes, for peer-to- peer money transmission, or, except in the ordinary course of business, for intercompany Transactions;
•    you will not use the Services, directly or indirectly, for any unlawful, fraudulent, deceptive, or abusive purpose, or in any manner that disrupts, interferes with, or degrades the nor- mal operation, integrity, or security of the Services.

WE DO NOT PROVIDE ANY WARRANTIES (DISCLAIMER)

You acknowledge and agree that Royal Transfer LLC does not control, and is not respon- sible for, the products or services that you offer, sell, or that your customers purchase us- ing the Services. You further understand and agree that neither Royal Transfer LLC nor Piggy Pay Inc. can guarantee, and both expressly disclaim any responsibility for, whether your customers are authorized to initiate, or will successfully complete, any Transaction.

Royal Transfer LLC and Piggy Pay Inc. expressly disclaim all warranties and representa- tions, whether express, implied, or statutory, including, without limitation, any warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties aris- ing out of course of dealing, usage, or trade. In particular, neither Royal Transfer LLC nor Piggy Pay Inc. guarantees:

•    the accuracy, reliability, completeness, or correctness of any data, content, or information made available through the Services;
•    that the Services will meet your specific business requirements or expectations;
•    that the Services will be available at any particular time or location, will operate without interruption, or will be secure, error-free, or free from defects;
•    that any defects, errors, or malfunctions in the Services, APIs, documentation, or data will be corrected;
•    that the Services or any systems supporting them are free from viruses, malware, or other harmful components.

Any data, materials, or information accessed, downloaded, or otherwise obtained through the Services are used entirely at your own risk, and you are solely responsible for any damage to your systems, loss of data, or other harm resulting from such access or use.
You further acknowledge that neither Royal Transfer LLC nor Piggy Pay Inc. makes any guarantees regarding transaction processing times, settlement timelines, or the availability of funds in your account.

Nothing in these Terms shall operate to exclude, restrict, or modify any implied condition, warranty, guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified under applicable law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Royal Transfer LLC or Piggy Pay Inc., or any of their respective affiliates, directors, officers, employees, agents, or service providers, be liable to you for any:

•    indirect, incidental, punitive, special, or consequential damages, including without limita- tion loss of profits, loss of business, loss of goodwill, loss of data, or business interrup- tion, whether arising in contract, tort (including negligence), strict liability, or otherwise;
•    damages arising from funds relating to your Transactions that are not received from a payment method provider, acquiring bank, or other third party, for any reason whatsoev- er;
•    even if such damages were foreseeable or if Royal Transfer LLC or Piggy Pay Inc. had been advised of the possibility of such damages.

Neither Royal Transfer LLC nor Piggy Pay Inc. shall be liable for, and both expressly dis- claim responsibility for, any damages, losses, or harm arising from hacking, tampering, malware, cyberattacks, or other unauthorized access to or use of the Services, your ac- count, or data, or from your failure to implement adequate security, anti-fraud, or data pro- tection measures, except to the extent such damages arise directly from a material breach of these Terms by Royal Transfer LLC or Piggy Pay Inc.
 
Royal Transfer LLC and Piggy Pay Inc. shall have no liability to you or to any third party for any losses, damages, or claims arising out of or relating to:

•    your access to or use of the Services in a manner inconsistent with the Documentation or these Terms;
•    any unauthorized access to or use of servers, infrastructure, systems, networks, or data used in connection with the Services;
•    any interruption, suspension, degradation, or cessation of the Services, whether result- ing from connectivity failures, technical malfunctions, maintenance, regulatory actions, or other causes;
•    any bugs, viruses, malware, or other harmful code that may be transmitted to or through the Services;
•    any errors, inaccuracies, omissions, or losses in or relating to any data provided by you or obtained from third parties;
•    any third-party content provided, transmitted, or made available by you through the Ser- vices; or
•    the defamatory, offensive, unlawful, or otherwise improper conduct of any third party.

To the maximum extent permitted by applicable law, the aggregate liability of Royal Trans- fer LLC, Piggy Pay Inc., and their respective affiliates, directors, officers, employees, agents, and service providers, arising under or in connection with these Terms, whether in contract, tort (including negligence), statutory liability, or any other legal theory, shall not exceed an amount equal to fifty percent (50%) of the total monthly maintenance fees paid by you during the three (3) month period immediately preceding the event giving rise to the claim.

Where no monthly maintenance fees have been paid by you during such period, Royal Transfer LLC and Piggy Pay Inc. shall not be liable for any damages, losses, or claims.

These limitations of liability shall apply irrespective of the legal basis of the claim, including contract, tort (including negligence), strict liability, or any other theory.

Who is bound by this Agreement and what are our relationships?
 
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, fiduciary relationship, or employment relationship between the parties. Neither party is authorized to act as agent for, or to bind, the other in any manner whatsoever. Each party acts solely on its own behalf and for its own account.

Is this Agreement the complete agreement?

These Terms constitute the entire agreement between the parties with respect to their sub- ject matter and supersede and replace all prior or contemporaneous agreements, negotia- tions, understandings, representations, warranties, statements, and communications, whether written or oral.

Each party acknowledges that it has not relied upon any statement, representation, war- ranty, or undertaking not expressly set forth in these Terms, and agrees that it shall have no right or remedy in respect of any such statement, representation, warranty, or undertak- ing, whether made innocently or negligently, except as expressly provided herein.

What happens if you have a complaint?

If you would like to discuss any issue or concern, please contact Royal Transfer LLC through the customer support channels available via the Royal Transfer platform.

You may also contact us by email at [email protected].

When submitting a complaint, please provide the following information: your full name;
your company name (if applicable);
the phone number and email address associated with your account; the date and description of the issue;
a clear explanation of how you would like the matter to be resolved.
We will investigate your complaint and provide a response by email within five (5) to ten
(10) business days.

ANNEX 1
Data Processing Addendum
 
General Data Processing Conditions

Where Royal Transfer LLC and/or Piggy Pay Inc. process Customer Personal Data as a data processor on your behalf in the course of providing the Services, they shall:

•    process Customer Personal Data solely on your documented instructions, as set out in these Terms, unless otherwise required by applicable laws, in which case they shall, to the extent permitted by law, inform you of such legal requirement prior to processing;
•    ensure that any persons authorized to process Customer Personal Data are bound by appropriate confidentiality obligations, whether contractual or statutory;
•    implement and maintain appropriate administrative, physical, technical, and organiza- tional measures to protect Customer Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure, in accordance with applicable data protection and privacy laws;
•    provide reasonable assistance, insofar as technically feasible, to enable you to respond to requests from data subjects seeking to exercise their rights under applicable data pro- tection laws. Where any such request is received directly, you shall be promptly notified, and no action shall be taken without your prior instructions, unless required by law;
•    taking into account the nature of the processing and the information available, provide reasonable assistance to enable compliance with obligations under applicable data pro- tection laws, including with respect to security measures, personal data breach notifica- tions, data protection impact assessments, and prior consultations with supervisory au- thorities;
•    upon termination of these Terms and at your election, promptly return all Customer Per- sonal Data to you and securely delete any copies thereof, or securely destroy such data in accordance with your written instructions, unless retention of such data is required by applicable law. For the avoidance of doubt, all retained data shall be securely erased or destroyed following the expiration of applicable statutory retention periods under Cana- dian, U.S., and GDPR requirements;
•    notify you without undue delay upon becoming aware of any personal data breach affect- ing Customer Personal Data.

26.01.2026